Job Description:

We are seeking a highly skilled and composed Emergency Medical Dispatcher (EMD) to join our emergency response team. The EMD is responsible for answering emergency calls, assessing situations, providing pre-arrival medical instructions, and dispatching appropriate emergency services. The ideal candidate must have strong communication skills, the ability to remain calm under pressure, and a deep understanding of emergency response protocols.

Responsibilities

Key Responsibilities:

1. Emergency Call Handling

Answer emergency and non-emergency calls promptly and professionally.
Gather critical information from callers, including location, nature of the emergency, and patient condition.
Provide clear and accurate medical instructions to callers before emergency personnel arrive.

2. Dispatching Emergency Services

Determine the level of emergency response required based on call assessment.
Dispatch ambulances, paramedics, firefighters, or law enforcement as needed.
Communicate real-time updates to emergency responders while en route.

3. Pre-Arrival Medical Assistance

Provide life-saving instructions such as CPR, bleeding control, and choking assistance over the phone.
Guide callers on how to manage medical emergencies until professionals arrive.

4. Coordination & Documentation

Maintain accurate and detailed records of emergency calls and dispatch actions.
Work closely with paramedics, hospitals, and other emergency response teams to ensure efficient coordination.
Follow protocols for call prioritization and emergency response procedures.

5. Compliance & Continuous Learning

Adhere to all local, state, and national emergency dispatch regulations.
Stay updated on emergency medical dispatch protocols and participate in training programs.
Utilize computer-aided dispatch (CAD) systems and communication technology efficiently.

Qualifications

Qualifications & Requirements:

Education: High school diploma or equivalent; certification in Emergency Medical Dispatch (EMD) preferred.
Experience: [Specify required experience, e.g., 1+ years in emergency dispatch, call center, or related field].
Skills:
- Strong communication and active listening skills.
- Ability to remain calm and make quick decisions under high-pressure situations.
- Knowledge of emergency medical procedures and first aid.
- Proficiency in using dispatch software and radio communication systems.

Job Benefits

Competitive salary and benefits package.
Opportunity to play a vital role in saving lives and serving the community.
Supportive and professional work environment.
Ongoing training and career development opportunities.

If you have a passion for emergency response and helping others in critical situations, we encourage you to apply.

Contacts

HR@medicarenz.com