Job Description:

We are seeking a dedicated and compassionate Patient Care Coordinator to join our healthcare team. The ideal candidate will be responsible for ensuring a smooth patient experience by coordinating medical services, scheduling appointments, managing patient communication, and assisting with care plans. This role serves as a bridge between patients, healthcare providers, and administrative staff to optimize patient satisfaction and quality care.

Responsibilities

Key Responsibilities:

1. Patient Coordination & Support

Serve as the primary point of contact for patients, addressing their concerns and inquiries.
Guide patients through the healthcare process, including scheduling, referrals, and follow-ups.
Educate patients on treatment plans, medication instructions, and aftercare procedures.
Assist in coordinating specialized care and referrals to other healthcare providers.

2. Scheduling & Appointment Management

Schedule, confirm, and reschedule patient appointments.
Coordinate with healthcare providers to optimize scheduling and minimize wait times.
Maintain accurate appointment records and notify patients of upcoming visits.

3. Medical Records & Documentation

Ensure patient records are accurately maintained and updated.
Assist in obtaining and processing medical documentation, lab results, and insurance details.
Ensure compliance with healthcare regulations and patient confidentiality (e.g., HIPAA).

4. Communication & Collaboration

Liaise between patients, doctors, nurses, and administrative staff to ensure seamless care delivery.
Communicate test results, treatment plans, and post-care instructions as directed by healthcare providers.
Address patient concerns, resolve issues, and escalate complex cases to the appropriate personnel.

5. Insurance & Billing Assistance

Assist patients with insurance verification, claims, and billing inquiries.
Work with billing departments to ensure accurate processing of payments and claims.
Help patients understand their insurance coverage and available payment options.

Qualifications

Qualifications & Requirements:

Education: High school diploma or equivalent required; a degree or certification in healthcare administration, medical assisting, or a related field is a plus.
Experience: [Specify required experience, e.g., 1+ years in a healthcare setting, customer service, or patient relations].
Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in electronic medical records (EMR) systems and office software.
- Knowledge of medical terminology and healthcare processes.

Job Benefits

Competitive salary and benefits package.
A supportive and professional healthcare environment.
Opportunities for career growth and development.
A chance to make a meaningful impact on patient care and satisfaction.

If you have a passion for patient advocacy and healthcare coordination, we encourage you to apply.

Contacts

hr@medicarenz.com